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MAKE A RETURN Stand Alone


CLICK HERE TO ACCESS OUR RETURN PORTAL

 

RETURN POLICY

We accept returns of unworn, full price merchandise within 30 days of invoice date. If the aforementioned criteria are met, customers are eligible for one of the following return methods:  (1)  refund to the original form of payment (2) store credit, (3) exchange.

Please use our return portal (link above) to initiate your return and print your return shipping label. 

Roucha provides return shipping labels. $10 will be deducted from your refund for return shipping.  Or if you would like to exchange vs. return, we'll cover your return shipping cost and the cost of shipping the new items.

 

RETURNS ON LAST CALL (SALE)

Last Call Styles are eligible for return within 30 days for store credit only. Last Call styles do not qualify for exchange. A store credit will be issued in the form of a gift card when the return is received.

 All Last Call styles begin with Last Call— followed by the Style Name.  Example: Last Call—Opas Coat. 

 

INFINITE EXCHANGES

Send back unworn items for exchange anytime. 30 days, 3 months, 6 months?  No problem. If you change your mind, send it back.

 

FREE EXCHANGES

We cover the return shipping cost on all Exchanges or Return for Store Credit. And we'll cover the cost of shipping your new order. Details on how to exchange items are below.

 

RETURN TIMELINE


Returns are processed within 7 days of receipt and issued to the original form of payment. 

 

MAKING A DOMESTIC RETURN

 

If you live within the United States and need to make a return, use our Returns Portal found here:

https://roucha.com/a/returns

You can also click 'Make A Return' at the bottom of each page.

Our Return Portal will walk you thru three steps and create a return shipping label.  Please print and use this label to return goods. You are welcome to provide your own method of return shipping as well (address below).

Roucha provides return shipping labels for all domestic orders; however, does not cover the return shipping cost for all returns.  We cover return shipping costs for returns for store credit and full price exchanges.

If you return an item for a refund, the cost of return shipping will be deduced from your refund. For returns of under 5 items, this is always $10. Want to receive free return shipping when making an exchange?  See details below.

If you're able, please include your original pack list with the items marked for return or exchange.  It is not a requirement and won't delay your return if not included. Roucha does not assign RMA numbers.

Using your own return shipping method?  If so, the return shipping cost will not be deducted from your order.  Please send your return here:


Roucha Returns
153 Industrial Loop
Fredericksburg Texas 78624
United States

 

MAKING A DOMESTIC EXCHANGE 

If you'd like make an exchange, please select this option when using our Returns Portal.   Roucha covers the return shipping cost (all orders) AND the new order shipping cost (full price orders). 

If the styles you've required for exchange costs more than what you are sending back, you'll receive an invoice via email with a clearly marked button to make payment on Roucha.com. It's a fast and secure. You'll have the option of logging in and using stored shipping addresses and payment methods. When your balance is paid, the order is Processed and enters our outbound order queue. 

We are unable to hold items for exchange. 

In the case that the items you've requested are not available for exchange, we'll let you promptly. We'll also send a few alternate suggestions. 

 

MAKING A INTERNATIONAL RETURN

 

International clients are responsible for their return shipping.

We recommend using a trackable and insured service.  Roucha return address:

 
Roucha Returns
153 Industrial Loop
Fredericksburg Texas 78624
United States

 

When completing customs forms for international returns, designate goods as Merchandise Return so that customs fees and duties are not levied again on import.  

 

SALE PRICE ADJUSTMENT POLICY

Roucha offers Sale Price Adjustments on items purchased up to 7 days prior to the commencement date of a sale. The exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.

All approved Sale Price Adjustments will be issued as store credit on a gift card valid for 12 months.

We are unable to offer price adjustment on items originally purchased on sale or on special promotion items temporarily reduced in price. Once an item has been purchased at a discounted price, no price adjustment will be offered should the item be further marked-down.