RETURN POLICY

Roucha's return window is 20 days from order ship date. Taking into account transit times both ways, you generally have between 8 days (West Coast) and 16 days (East Coast) with the clothing to make a decision. If you need more time, please let us know.

Roucha accepts returns on some Sale items, but not all.  Items marked 'Final Sale' are not eligible for return for store credit or refund.  Final Sale items are clearly marked in the front of the Style Name. Example:  Final Sale Black Curved Leg Pant.

Items included in our Spring Equinox Sale (March 24 to April 6) are eligible for store credit only.  Below the style name, in the first line of the product description, these styles read 'Return for Store Credit Only'.

 

RETURN SHIPPING

Roucha provides return shipping labels for all domestic orders; however, we do not cover return shipping costs.  Should you use the provided label, the actual shipping cost will be deducted from your refund.

Roucha does not receive notes or exchange requests submitted with returns. Please email hello@roucha.com and reference your order number with any specific requests related to your return.

Merchandise must be returned in their original condition to qualify for a return.  If an item has been worn, damaged, or is no longer sellable, a refund will not be issues.  Clients will be given the option of paying a shipping and processing fee to have the item shipped back to them.

 

RETURN INSTRUCTIONS

We work very hard to ensure your returns are hassle free.  All Roucha orders include a return shipping label and pack list.  We do not require an RMA or prior return authorization.  Simply ship back the items for return along with an indicator of your order number.  If you use the Roucha-provided return shipping label, our returns team will identify your order by the label. If you do not use our return shipping label, include the label or a note with your order number, inside your return shipment. 

Returns are processed within 5 to 7 days of receipt.  Refunds are always issued back to the original form of payment.  Some card providers take an additional 3 to 4 days to for the refund to be reflected on your statement. 

 

RETURN SHIPPING ADDRESS

Roucha Returns
153 Industrial Loop
Fredericksburg Texas 78624
United States


ORDER CHANGES AND CANCELLATIONS

We are unable to cancel, change or combine orders after they are placed.   

 

 

Want Emails? We send sparingly. Mostly when we get new things.