RETURN POLICY

OUR RETURN POLICY
Roucha accepts returns on full price clothing and accessories received in re-sellable condition within 30 days of order date.

Items that have Final Sale in the Style Name  (example FINAL SALE_Pal Pant) are Final Sale and cannot be returned for refund, exchange or store credit.

Returns and Exchanges must be submitted thru Roucha's return portal.  Items for return must arrive to Roucha's warehouse within 30 days of order date. Please allow adequate transit time.

Returns are processed within 14 days of receipt and issued to the original form of payment

Return shipping is free for exchanges and returns for store credit.

If you request a refund, the return shipping cost will be deducted from your refund.

Apothecary items are final sale. This includes soap, fragrance, oils, candles and skincare products.

All original tags must still be attached to the garments. Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Damaged/Defective items: if you believe an item to be defective or damaged, please contact our Client Service team so that they can help resolve the issue.

Roucha reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Client Service team to address any issues or concerns you have regarding the item(s) you wish to return.