RETURN POLICY

We accept returns on styles received back to Roucha within 30 days of order date.  Styles can be returned for refund or exchange.  

Returned styles must be unworn and in resellable condition.

RETURNS ON SALE

Sale styles follow our standard return policy:  We accept returns on sale styles received back to Roucha within 30 days of order date.  Sale styles can be returned for refund or exchange.

The only exception are styles that have Last Call in the style name. Last Call styles are eligible for exchange or store credit only. This is clearly marked on product pages.

INFINITE EXCHANGES

There is no time limit on exchanges. Styles purchased full price can be returned indefinitely for exchange or store credit. 

HOW TO RETURN

Returns are submitted at roucha.com/returns

All original tags must be attached. Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Roucha provides return shipping labels, but we do not cover return shipping costs.  The cost of return shipping is deducted from your refund.

Items for return must arrive to Roucha's warehouse within 30 days of order date.  Allow adequate transit time. 

RETURN TIMELINE

Returns are processed within 14 days of receipt and issued to the original form of payment.

INTERNATIONAL RETURNS

Submit International returns at roucha.com/returns

This will create a RMA# (Return Merchandise Authorization). Email your RMA# and return tracking to hello@roucha.com.

International clients are responsible for their own return shipping. Allow adequate transit time. We recommend using a trackable and insured service.

When completing customs forms, designate goods as "Merchandise Return" to avoid customs fees being levied again on import.


RETURN SHIPPING ADDRESS

ROUCHA Returns
c/o Bergen Logistics
299 Thomas E Dunn Memorial Highway
Rutherford, NJ  07070
+1 (917) 830-6346

SALE PRICE ADJUSTMENTS

Roucha offers Sale Price Adjustments on styles purchased full price and within 7 days of sale launch.

The exact style (color and size) must be available for purchase when the request is made.

Sale Price Adjustments are issued as a gift card.

Email hello@roucha.com with the order number and qualifying style name.

SHIP WINDOWS

Orders placed Monday thru Thursday ship within 24 hours. Orders placed between Friday afternoon and Sunday evening ship Monday.

International orders require extra love so we require an extra day to fill.

INTERNATIONAL

Prices are quoted in USD and do not include customs duties, taxes and fees. International customers are responsible for all import fees levied by their local agencies. 

Note: Export/Import fees can be as high as 50% of the retail price for customers outside of the US.

As a service to customers, Roucha values all styles at $30 on the customs paperwork.

Any refused or returned international orders are not eligible for refund.

OUR COMPANY

HOW DO YOU PRONOUNCE ROUCHA?
/roo-sha/

 

WHAT’S YOUR MISSION?
Roucha's mission is to create artful, comfortable, cool clothing for women of all shapes and sizes.

 

ARE YOUR GOODS ETHICALLY SOURCED AND MADE?
We do everything we can think of to ensure our goods are ethically made. Along with requiring the proper certifications (ISO9001, ISO14001, SA8000), we visit our small handful of factories annually and have developed deep personal relationships over time.

LARGER ORDERS

We require an extra day to process orders with 10+ items.

There is a $4 per item restocking fee on returns that contain over 10 styles.