RETURN POLICY

We accept returns on styles received back to Roucha within 30 days of order date.  Styles can be returned for refund or exchange.  

All styles for return (refund or exchange) must be unworn and in resellable condition.

We do not accept returns on Apothecary items or Free Gifts.

See below for Returns on Last Call.

INFINITE EXCHANGES

There is no time limit on exchanges. Styles purchased full price can be returned indefinitely for exchange or store credit. 

Styles for return (refund, exchange or store credit) must always be unworn and in resellable condition.

Store credit will be issued as a gift card and for the current retail price.

RETURNS ON LAST CALL

Styles with Last Call in the style name are eligible for exchange or store credit only. This is clearly marked on product pages.

All styles for return (exchange or store credit) must be unworn and in resellable condition.

HOW TO RETURN

Returns are submitted at roucha.com/returns

All original tags must be attached. Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Roucha provides return shipping labels, but we do not cover return shipping costs.  The cost of return shipping is deducted from your refund.

Items for return must arrive to Roucha's warehouse within 30 days of order date.  Allow adequate transit time. 

RETURN TIMELINE

Returns are processed within 14 days of receipt and issued to the original form of payment.

INTERNATIONAL RETURNS

Submit International returns at roucha.com/returns

This will create a RMA# (Return Merchandise Authorization). Email your RMA# and return tracking to hello@roucha.com.

International clients are responsible for their own return shipping. Allow adequate transit time. We recommend using a trackable and insured service.

When completing customs forms, designate goods as "Merchandise Return" to avoid customs fees being levied again on import.


RETURN SHIPPING ADDRESS

ROUCHA Returns
c/o Bergen Logistics
299 Thomas E Dunn Memorial Highway
Rutherford, NJ  07070
+1 (917) 830-6346

SHIP WINDOWS

Orders placed Monday thru Friday before noon EST ship same day most of the time. Orders placed after noon EST ship the next day. Orders placed Friday afternoon thru Sunday ship on Monday.

International orders take an extra day to fill.

RESELLABLE CONDITION

All styles for return (refund or exchange) must be unworn and in resellable condition.

If clothing is returned with makeup or deodorant stains, we'll get in touch about sending damaged items back to you.

ORDER CHANGES

Orders cannot be changed or cancelled once they are placed.

SALE PRICE ADJUSTMENTS

Roucha offers Sale Price Adjustments on styles purchased full price within 7 days of sale launch.

The exact style (including color and size) must be available for purchase when the request is made.

Sale Price Adjustments are issued as a gift card.

Email hello@roucha.com with the order number and qualifying style name.

INTERNATIONAL

Prices are quoted in USD and do not include customs duties, taxes and fees. International customers are responsible for all import fees levied by their local agencies. 

Note: Export/Import fees can be as high as 50% of the retail price for customers outside of the US.

As a service to customers, Roucha values all styles at $30 on the customs paperwork.

Any refused or returned international orders are not eligible for refund.

LARGE ORDERS

We require an extra day to process orders with 10+ items.

There is a $4 per item restocking fee on returns that contain over 10 styles.

OUR COMPANY

HOW DO YOU PRONOUNCE ROUCHA?
/roo-sha/

 

WHAT’S YOUR MISSION?
Roucha's mission is to create artful, comfortable, cool clothing for women of all shapes and sizes.

 

ARE YOUR GOODS ETHICALLY SOURCED AND MADE?
We do everything we can think of to ensure our goods are ethically made. Along with requiring the proper certifications (ISO9001, ISO14001, SA8000), we visit our small handful of factories annually and have developed deep personal relationships over time.