SHIPPING WITHIN THE UNITED STATES
FREE SHIPPING on domestic orders over $200.
We ship globally. The balance of Roucha's ship rates are posted at checkout. Roucha uses UPS most of the time. Please note, UPS does not ship to PO boxes. USPS can be selected upon request. However, we use UPS for 2-Day and Overnight shipments so PO boxes cannot be accommodated for express orders.
Orders placed Monday through Thursday ship within 24 hours. Orders placed between Friday 1:00pm EST and Sunday evening ship by Monday end of day.
International orders require extra love and paperwork and we need an extra day to fill.
CHANGE AND CANCEL REQUESTS
We try very best to react quickly to all customer requests. And we'll try our best to accommodate requests related to orders after they are placed. However changes to orders after they are placed are never guaranteed. Cancellations are not permitted.
All prices are quoted in USD. For clients shipping outside of the United States, prices displayed do not include customs duties, taxes and fees. Please note, import duties and taxes can be as high as 30% to 50% of the retail price. However, for customs forms, we value all items at $30.
Order recipients are liable for all import duties, customs, and local sales taxes levied by their shipping destination.
In most cases, the carrier will provide the customs invoice with the shipment. Often times, it must be paid for the package to be released. In some cases, an invoice will arrive after the package is delivered.
Please note, any refused or unclaimed international orders will not be eligible for refund.
EXTRA LARGE ORDERS (OVER 12 ITEMS)
We need an extra day to process orders with 12+ items. Please note that the return window on extra-large orders is still 30 days from order date.