MAKING A RETURN WITHIN THE UNITED STATES
Returns are processed within 14 days of receipt and issued to the original form of payment. All goods must be received in resellable condition with original tags and packaging.
Our Return Portal will ask you to select the items for return and generate a return shipping label. Please use this label to return goods.
MAKING AN EXCHANGE WITHIN THE UNITED STATES
If you'd like make an exchange, please select this option when using our return portal. When you Exchange, Roucha covers the shipping cost both ways. Exchanges can be made for a different size, color, or an entirely new style.
Exchanges are always sent to the exact same address as the initial order.
We create your exchange order within one business day of your request. We send the new style when your return tracking becomes active. We do not wait until your original purchase is returned.
If the requested styles for exchange cost more than what's being returned, we'll send a link to submit payment using our secure checkout.
RETURNS ON EXTRA LARGE ORDERS
There's a $4 per item restocking fee on all returns over 10 items.