FREE GIFT PROGRAM
Create an Account to start collecting points. Earn one point for every dollar spent. Free gifts are rewarded every 400 points accrued, which is equal to every 400 dollars spent.
We'll do our best to keep everything stocked at all times. If something is sold out, we'll note when it's expected back. We're adding jewelry, swim, lingerie, leather goods, socks and footwear in upcoming months, so stay tuned.
The Free Gift program is our way of saying Thank You! for your loyalty and kindness. It's been a wild few years. And we're thrilled to be here and growing with you.
HOW ROUCHA POINTS WORK
Receive one point for every dollar spent. Free gifts are awarded every 400 points accrued, which is equal to every 400 dollars spent. Recipients choose free gifts from a selection of our favorite things.
Points are issued after the return window expires, which is 30 days from order date plus the 10 days we require to process returns. We call this 40 day window the vesting period.
Points are logged in your user account directly after an order is placed. They vest for 40 days and are issued automatically when the 40 day vesting period expires. Once points are issued, they are immediately available to redeem for free gifts.
HOW DO CREATE AN ACCOUNT TO START COLLECTING POINTS
Click the link to Sign Up/Log In on the right hand side of the top nav.
I'VE PURCHASED FROM YOU BEFORE. DO I HAVE AN ACCOUNT?
Not necessarily. When you placed your order, you should have received an automated email inviting you to Create Your Account. There's a link in the email that validates your email and activates your Roucha account.
We've noticed a large portion of these emails land in junkmail. So if you didn't receive your account activation email, forward your order confirmation email to email@example.com with a quick note to "create member account". We'll resend the invite straight away.
HELP I DON'T SEE MY POINTS
Points are issued 40 days after order date. Even if you return part of your order within the first 10 days of the vesting period, we've designed the system to automatically issue points when the 40 day window expires in case more items from an order are returned.
Points are issued based on the portion of an order that is kept. Points are not issued for the portion of an order that is returned. If all the contents of an order are returned, no points are issued.
If an order is returned outside of the 30 day return window, you are eligible for exchange or store credit only. In this case, you will still receive points for the original order since a refund to the original form of payment was not issued.
I ORDERED BACK IN FEBRUARY AND DON'T SEE MY POINTS
We launched our Free Gift program on March 7 2021. Only orders placed after this date qualify for points. We have no way of applying points retroactively.