WHAT IS AN INFINITE EXCHANGE?
We accept unworn items, purchased full price, for exchange at any time. Be it 30 days, 3 months or 6 months. If you change your mind, send it back.
We cover the return shipping cost on all domestic Infinite Exchanges. We also cover the cost of shipping your new order within the United States.
If you don't wish to select a new style straight away, we'll issue a store credit in the form of a gift card. Gift cards issued for Infinite Exchanges never expire.
If you purchased an item full price and the price has since been reduced, we offer even exchanges for the same style or a gift card for the current selling price.
If you purchased an item full price and the item is no longer available on roucha.com, we offer a gift card for the most recent selling price.
WHERE IS MY EXCHANGE ORDER SHIPPED?
Exchanges are always sent to the exact same address as the initial order.
WHAT IF I NEED MY EXCHANGE ORDER SHIPPED TO A NEW ADDRESS?
We're unable to send exchanges to a new shipping address. Please place a new order and return the original style(s) for a refund.
I ALREADY PLACED A NEW ORDER FOR A DIFFERENT SIZE THRU YOUR WEBSITE. DOES THE NEW ORDER QUALIFY AS AN EXCHANGE?
Yes it does. Please let us know both your original order number and the new order number. We’ll refund the shipping cost on your new order straight away. And we’ll make a note not to deduct $10 for return shipping from your return.
I READ YOU OFFER FREE SHIPPING ON EXCHANGES. WILL THIS APPLY IF I ALREADY PLACED A NEW ORDER THRU YOUR WEBSITE?
Yes it does! Please let us know both the new order number and your original order number. We’ll refund the shipping cost on your new order straight away. And we’ll make a note not to deduct return shipping when your return arrives to our warehouse.
DO I HAVE TO ORDER THE SAME STYLE FOR MY RETURN TO COUNT AS AN EXCHANGE?
You can select any style on Roucha.com to qualify for an exchange. You don’t have to select the same style, color or size for a new order to count as an exchange.
If you send a style(s) back, and request a new style(s) be sent in exchange, you’ll receive free shipping on the new style(s) and we’ll cover your return shipping cost.
HOW LONG DO I HAVE TO MAKE AN EXCHANGE?
There’s no time limit on exchanges made on unworn merchandise purchased full price. Items can be returned indefinitely. Hence the name Infinite Exchanges. We’ll always take back unworn items for exchange or store credit.
Infinite Exchanges are free as well. We cover your shipping cost both ways.
I READ YOU HAVE FREE EXCHANGES, WHAT DOES THAT MEAN?
Free Exchanges means that we cover your shipping cost both ways on exchanges of unworn merchandise purchased full price. Roucha covers your return shipping and the cost of shipping the new styles.
THE SIZE I WANT FOR EXCHANGE IS SOLD OUT. CAN I WAIT FOR MY SIZE TO COME BACK IN STOCK AND STILL QUALIFY FOR EXCHANGE?
In this case, we’ll issue a Store Credit in lieu of an exchange. Roucha will cover your return shipping fee, and you’ll be issued a gift card when we receive the item(s) for return. Gift cards never expire.
THE SIZE I WANT FOR EXCHANGE IS SOLD OUT. I’D LIKE A GIFT CARD AND TO WAIT FOR MY SIZE. HOW DO I DO THIS IN THE RETURN PORTAL?
When making a return thru our portal, select Exchange. In the field provided to write what you’d like in exchange, request a Gift Card.
HOW DO I ACCESS THE RETURN PORTAL?
Here’s the link: https://roucha.com/a/returns
There’s a link at the bottom of every page on Roucha.com. And in your Order and Shipping confirmation emails.
WHEN DO YOU SHIP MY EXCHANGE?
We ship your exchange as soon as your return tracking is activated. Meaning, your return is with the carrier and on it’s way back to us.
In most cases, your new item(s) arrive 2 to 3 days after shipping back your return.
HOW LONG WILL IT TAKE TO GET MY EXCHANGE?
In most cases, your new item(s) arrive 2 to 3 days after shipping back your return.
We ship your exchange as soon as your return tracking is activated. Meaning, your return is with the carrier and on it’s way back to us.
THERE’S ONLY 1 LEFT OF THE SIZE I WANT FOR EXCHANGE. I’M WORRIED IT WILL SELL OUT BEFORE MY RETURN ARRIVES TO ROUCHA. CAN YOU PUT IT ON HOLD?
Exchange orders are created within 12 hours most of the time. Once we’ve created your exchange, the new item is reserved. We ship exchanges as soon as your return tracking becomes active.
If you’re worried about a size selling out, we suggest purchasing the last remaining item thru our website.
When using our portal to return the original item, select the Exchange option. In the field provided for you to request the new item for exchange, include your new order number.
We’ll treat the new order like an exchange and refund your shipping cost straight away. We’ll also make a note in the original order to not deduct return shipping.
HOW DO I MAKE AN EXCHANGE FOR A STYLE THAT’S MORE EXPENSIVE OR ADD EXTRA ITEMS TO MY EXCHANGE?
Complete the exchange process per usual. When prompted to list the new item(s) you’d for exchange, please include all styles, even the new ones.
We’ll create a new order and apply the credit for the item(s) you’re sending back. Since the new order is more than your prior order, there will be a balance due.
You’ll receive an email with a link to Complete Your Purchase. The link will take you to Roucha.com’s secure checkout where you can use your saved payment methods and Paypal, Amazon Pay or Google Pay.
Once you've submitted payment, the exchange will be processed and the new order will enter our order queue. It will be released as soon as your return tracking becomes active.
Please note that styles are not on hold or reserved while waiting for payment. They are only reserved once payment is submitted.
CAN I ADD MORE ITEMS TO MY EXCHANGE AND STILL GET FREE SHIPPING?
Absolutely. Add as many items as you’d like to your exchange. We’ll send you an invoice if there’s a balance owed for the new items. And we’ll cover your shipping on the new items, however many that may be.
I PURCHASED AN ITEM ON SALE AND WANT TO EXCHANGE IT FOR A DIFFERENT SIZE. BUT THE ITEM IS NO LONGER ON SALE. WHAT DO I DO?
If you want to make an exchange and the price of an item has since increased, we’ll honor the price you originally paid. It will be an even exchange.
When you exchange, we honor the original price paid.
I PURCHASED A STYLE AND WANT TO EXCHANGE IT FOR A DIFFERENT SIZE BUT NOW IT’S ON SALE.
If you want to exchange an item that has since lowered in price, we recommend repurchasing the item at the lower price. We are unable to issue exchanges and sale price adjustments in the same transaction.
