IF SOMETHING IS WRONG WITH MY ORDER, WILL I HAVE TO PAY TO FIX IT?
Roucha company policy is that when we make a mistake, we cover all costs associated with fixing it. That includes shipping costs, return costs, repair costs and customs fees when applicable. We’re big on taking responsibility when we goof. We’ll do whatever it takes to correct our mistakes.
CAN I UPDATE MY SHIPPING ADDRESS AFTER MY ORDER IS PLACED?
We’ll try our best. We fill orders within a few hours most of the time. But we understand that mistakes happen. If you need to update your shipping address, please email us at hello@roucha.com or reply to your order confirmation email.
If the address was entered incorrectly and is invalid, we’ll try to retrieve the package from the carrier.
CAN I ADD AN ITEM TO MY ORDER BEFORE IT SHIPS?
We’ll try our best to add the style to your current order. If your order has already shipped, we’ll send in a second shipment.
Send us an email and let us know what style, color and size you’d like to add to your order. We’ll send you a link to submit payment through our secure checkout. You’re able to use saved payment methods or Paypal, Amazon Pay, or Google Pay.
CAN I CANCEL MY ORDER BEFORE IT SHIPS?
We’re unable to cancel orders after they’ve been placed.
CAN I UPGRADE THE SHIPPING SPEED ON MY ORDER TO OVERNIGHT
We’ll try our best. Send us an email and let us know how soon you need the item. If there’s a balance due for expedited shipping, we’ll send you a link to submit payment thru our secure checkout. You’re able to use saved payment methods or Paypal, Amazon Pay, or Google Pay.
WHEN I CHECK OUT ON PAYPAL, THERE'S NO FIELD FOR PROMO CODE OR GIFT CARD.
To use Paypal and a discount code in the same transaction, select CONTINUE TO CHECKOUT in Roucha’ shopping cart. Do not use the Paypal expedited checkout button as it zips users right past the discount field.
Once at checkout, enter the discount code and then select Paypal as the payment method. Paypal does not make this very straightforward, but it is possible!
CAN I PUT AN ITEM ON HOLD?
We are unable to hold items. However, you’re able to return items for a refund within 30 days. And we offer Infinite Exchanges. You can send back any unworn items for exchange or store credit at any time.
DO YOU OFFER SALE PRICE ADJUSTMENTS? I ORDERED A FEW ITEMS FULL PRICE AND NOW THEY’VE GONE ON SALE.
Yes we do. We extend sale price adjustments in the form of a gift card. To qualify, your order must meet three requirements:
1- Order date is within seven days of the sale/promotion beginning
2- The exact color and size of goods purchased are still available on roucha.com
3- The original goods must have been purchased at full price
If any of the items you purchased meets these criteria, please email us at hello@roucha.com. Include your order number, the styles names that qualify, and the phrase ‘sale price adjustment’. We’ll issue a gift card straight away.
